Highfield Level 2 Award in Customer Service (RQF)

Highfield Level 2 Award in Customer Service: This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. This course is suitable for candidates who have a particular customer service or administrative job role and are working in or going to work in a customer service environment.

The course is assessed by a multiple choice examination and is certificated through Highfield Qualifications.

The cost of this course is: £72.00 + vat.

On-line learning solutions available – for more information, take a look at our Home Qualify page or contact the team at Train2Train

For employers

This course will ensure that your workforce has the practical skills and ability to ensure the delivery of good customer service practices within your organisation.


The duration of the course is 1 day.

This course is also available via distance learning in a virtual classroom/e-learning. Please contact the Train2Train team for more information.

Entry requirements

Delegates must be 14 years of age or older in order to undergo this course.

Course materials

Delegates will receive a comprehensive delegate pack

Distance Learning / Qualify at Home

Some of our courses are available via distance learning. We have online training solutions available, enabling you to study, sit exams and become qualified from your own home with instant results. Our training solutions include virtual classrooms, blended learning courses and e-learning. For more information, please take a look at our Home Qualify page or contact the team at Train2Train.

To book this course, complete the booking form and return to Train2Train
Level 2 Customer service

Highfield Level 2 Award in Customer Service (RQF)

For course dates or to arrange a bespoke course contact the Train2Train team to discuss.

01302 363 136

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