The Highfield Level 3 Diploma in Customer Service (RQF) course and subsequent qualification is aimed at individuals who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position and is applicable to a variety of work environments.
The objective of this course and subsequent qualification is to support a role in the workplace for learners who deal, or intend to deal, with customers on a daily basis as part of their job role. It is applicable to a variety of work environments and covers topics such as supporting customer service improvements, using service partnerships to deliver customer service and negotiating in a business environment.
The total qualification time is 550 hours, of which, a minimum of 289 are recommended as guided learning hours. The time to complete the course will be dependent on the application of the learner.
Learners must be aged 16 and over to complete this course, there will also be an initial assessment of English and mathematics conducted prior to the start of the course.
Learners will be allocated an e-portfolio, containing an electronic handbook and workbook as well as e-learning modules