• Level 3 HR Support Apprenticeship

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    Level 3 HR Support Apprenticeship

    HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

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  • Level 2 Hospitality Team Member Apprenticeship

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    Level 2 Hospitality Team Member Apprenticeship

    A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they must be adaptable and ready to support team members across the business, for example during busy periods

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  • Level 2 fire safety

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    Highfield Level 2 Award in Fire Safety

    This course is suitable for anyone involved in the management of fire safety in any workplace including managers, supervisors, team leaders, fire wardens and staff working in any area where there is a potential risk of fire. Learners undergoing this course will be taught that fire safety is the responsibility of everyone in the workplace and will recognise the consequences of a fire in any premises.

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  • Level 2 Customer service

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    Highfield Level 2 Award in Customer Service (RQF)

    This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. This course is suitable for candidates who have a particular customer service or administrative job role and are working in or going to work in a customer service environment.

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  • Level 2 fire safety

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    Highfield Level 2 Award in the Principles of Fire Safety (RQF)

    This course is suitable for anyone involved in the management of fire safety in any workplace including managers, supervisors, team leaders, fire wardens and staff working in any area where there is a potential risk of fire. Learners undergoing this course will be taught that fire safety is the responsibility of everyone in the workplace and will recognise the consequences of a fire in any premises.

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  • Level 2 Retailer Apprenticeship

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    Level 2 Retailer Apprenticeship

    The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments, for example, using a till. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations.

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  • Level 2 Customer Service Practitioner Apprenticeship

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    Level 2 Customer Service Practitioner Apprenticeship

    The role of the customer service practitioner is to deliver high quality products and services to the customers of their organisation. Their core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

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  • Functional Skills Mathematics Level 2

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    Highfield Functional Skills Qualification in Mathematics at Level 2 (RQF)

    This qualification is designed for learners who wish to develop their skills in Mathematics to help them gain the most from work, education and everyday life. Its assessment requires the learner to apply skills-based and problem-solving techniques in realistic settings. Functional skills qualifications are recommended for learners over the age of 14. The qualification is suitable for delivery in a wide range of learning environments and can be taken as a stand-alone qualification or as part of a wider programme of study such as an apprenticeship or a traineeship. Learners undertaking an apprenticeship or an advanced apprenticeship will need to successfully complete functional skills as part of their framework or prove their exemption.

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  • Functional Skills English Level 2

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    Highfield Functional Skills Qualification in English at Level 2 (RQF)

    This qualification is designed for learners who wish to develop their skills in English to help them gain the most from work, education and everyday life. Its assessment requires the learner to apply skills-based and problem-solving techniques in realistic settings. Functional skills qualifications are recommended for learners over the age of 14. The qualification is suitable for delivery in a wide range of learning environments and can be taken as a stand-alone qualification or as part of a wider programme of study such as an apprenticeship or a traineeship. Learners undertaking an apprenticeship or an advanced apprenticeship will need to successfully complete functional skills as part of their framework or prove their exemption.

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