This course and subsequent qualification is intended for assessors who assess occupational competence in an individual’s work environment. Evidence for Unit 2 learning outcomes are gathered from carrying out assessments in a work environment.
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This course is aimed at supervisors, team leaders and line managers working in all sectors of the food industry, with consumer products or in hospitals and other industries where verification, auditing or inspections are undertaken.
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The Level 3 Award in Education and Training has been designed to provide an introduction to teaching for individuals who would like to work or currently work within FE Colleges, Independent Training Providers and/or Local Authorities.
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This qualification is intended to prepare trainee teachers to teach in a wide range of contexts. This course is suitable for individuals who are currently teaching or training and can meet the practice requirements, including the observed and assessed practice requirements of the qualification.
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This course covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. This course is suitable for candidates who have a particular customer service or administrative job role and are working in or going to work in a customer service environment.
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This course and subsequent qualification is aimed at supervisors and managers with a direct responsibility for health and safety management. The course is intended for learners already working in the capacity of supervisor or manager and those who are preparing to start work at this level. Delegates gaining this qualification will know that supervisors and managers have legal and moral obligations to ensure health and safety within a business and that this includes obligations to employees, contractors, visitors and suppliers.
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This course is ideal for anyone in a supervisory, team leader or managerial role. Subjects covered include understanding the requirements for health, safety and welfare in the workplace, the benefits of using a safety management system, the principles of risk assessment, and understanding the risks and control methods for common workplace hazards.
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This course is suitable for anyone involved in the management of fire safety in any workplace including managers, supervisors, team leaders, fire wardens and staff working in any area where there is a potential risk of fire. Learners undergoing this course will be taught that fire safety is the responsibility of everyone in the workplace and will recognise the consequences of a fire in any premises.
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The Level 4 Award in Managing Food Safety in Catering/Manufacturing is a course aimed at managers working in a food, drink or catering or manufacturing environment. The course is intended for learners already working in or those who are preparing to work within the industry, and whose job requires them to have some responsibility for food safety.
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This course is aimed at learners who are working at a management level in a catering or manufacturing business, quality assurance staff or members of the HACCP team. It would also be useful for trainers, auditors, enforcers and other food safety professionals. It gives learners the skills to assist in the implementation of a HACCP system, to critically evaluate HACCP plans and to understand the importance of having an effective HACCP system in place.
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