Please note this is accredited course content for knowledge acquisition.
If you require a regulated qualification (RQF) please view our Qualify Anywhere range.
Level 2 Customer Service E-Learning
Learn Anywhere
Study at home, in the workplace or indeed anywhere and get the knowledge you need.
Level 2 Customer Service E-Learning course overview
What you'll learn
- Customer service principles
- Customers’ needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints
Course details
- 2-3 hours (average)
- Accredited
- Accessible
- Self paced
Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver good customer service in your organisation.
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
Access your online course in 3 easy steps...
What you’ll need to access your Level 2 Customer Service E-Learning course
Learn Anywhere where you have access to the internet using any suitable smart device.
Online Level 2 Customer Service E-Learning
£15.00 +VAT
Discount available for multiple orders.
Please contact the Team at Train2Train to discuss.
01302 363 136
Looking for a full qualification?
We also offer a wide range of Qualify Anywhere courses. Take a look at our range of online qualifications now.
Qualify Anywhere
